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Mohammed Abass

Customer Service, Sales & Reservations Professional

Dubai, UAE

Profile summary

Experienced Customer Service, Sales, and Reservations Professional with 5 years of experience across 4 organizations. Skilled in managing luxury vehicle bookings, coordinating reservation schedules with operations teams, and delivering consultative sales for consumer electronics. Committed to providing structured administrative support and maintaining client satisfaction throughout the service process.

Career highlights

Reservation and Booking Coordination: Managed luxury vehicle bookings, availability checks, rental terms, and VIP customer inquiries while coordinating schedules with operations teams for smooth delivery.

Consultative Sales Experience: Delivered premium consultative sales across mobile phones, laptops, and consumer electronics while managing the complete customer journey from consultation to after-sales support.

Customer Inquiry Management: Handled daily booking interactions, reservation updates, and vehicle availability checks while maintaining customer follow-up throughout the rental process.

Technical Certifications: Completed technical training including ICDL, ICSI Certified Network Security Specialist, and Huawei HCIA.

Key skills

ProfessionalCustomer Service Sales Reservations & Booking Coordination Customer Inquiry Handling Complaint Resolution CRM & Data Entry Order Processing Product & Service Knowledge Cross-selling Customer Follow-up Relationship Building Negotiation Active Listening Administrative Support Operations Coordination Teamwork Adaptability booking confirmation order and availability coordination service delivery and relationship building Product and service knowledge consultative selling up-selling prospecting closing and effective communication CRM and system updates data entry documentation scheduling record management email and telephone support and team coordination collaboration problem solving attention to detail business acumen technological savviness honesty and time management Up-selling & Cross-selling Effective communication Time management

Professional experience

Customer ServiceOct 2025 - Present
BENO Luxury Cars, Yachts, Buggies & Helicopter Rentals, Dubai

Manages customer service operations for luxury vehicle bookings, availability checks, and rental terms. Coordinates booking schedules with operations teams and resolves VIP customer inquiries.

  • Supports VIP clients and international tourists with luxury and high-performance vehicles.
  • Explains vehicle features, rental conditions, deposits, and service options clearly.
  • Coordinates booking schedules with operations teams to support fleet readiness.
  • Identifies suitable premium upgrades and additional services while resolving concerns.
Customer ServiceAug 2024 - Oct 2025
Arenda Car Rental, Dubai

Executed customer service operations in Dubai, handling booking interactions, vehicle allocation, and reservation updates through TARS. Coordinated scheduled handovers with operations and maintained customer communication throughout the rental process.

  • Delivered vehicles and completed per-delivery checks with accurate photographic condition records.
Retail Sales Executive - Consumer Electronics.Jan 2021 - Jul 2024
Al Mumayaz Al-malaky Phones

Handled technical product lines ranging from mobile phones and laptops to networking devices and CCTV systems, delivering tailored consultative sales aligned with individual client requirements and financial constraints.

  • Managed end-to-end customer journeys encompassing product consultation, technical explanation, purchase processing, installation, configuration, and after-sales support.
  • Built client relationships through personalized recommendations, product demonstrations, upselling, and cross-selling of complementary technology solutions.
BENO Luxury Cars, Yachts, Buggies & Helicopter Rentals, DubaiOct 2025 - Present
Customer ServiceLamborghini, and McLaren.

Handles luxury vehicle bookings and availability checks alongside VIP customer inquiries in Dubai. Coordinates booking schedules with operations teams to support fleet readiness and smooth vehicle delivery.

  • Supports VIP clients and international tourists with high-performance vehicles, including Ferrari, Lamborghini, and McLaren.
  • Explains vehicle features, rental conditions, deposits, and service options clearly and professionally.
  • Identifies suitable premium upgrades and additional services while resolving booking and service concerns.

Education

Bachelor of Telecommunications EngineeringSep 2016 - Jan 2021
Newcastle University, Sudan

Certifications

ICDLCASS
Optical Fiber
Mobile Network
ICSI Certified Network Security Specialist (CASS)
Huawei HCIA 5G
5G

Languages

Arabic · Professional

English · Professional